Refund/No-Show/Cancellation Policy

Cancellation policy

If YOU cancel

Weekly Classes

For our classes, we ask for a £10 deposit from all students to cover the prebooking requirements of your 4-week block (e.g. securing the venue, sourcing appropriate staff). This is non-refundable.

However we offer a couple of options if you cannot make it:-

Transfer your place: - If you contact us 6 hours before the start of your class (office@buddiesalsa.co.uk) with details of the new participant, we will happily pass your place onto them.

Defer your place: - If you contact us 2 weeks before the start of the course (office@buddiesalsa.co.uk), we will defer your place to another start date within one calendar year of the cancellation. (Definition of 2 weeks is the email date and time EXACTLY being 2 weeks before the start of the course. For example, your course starts 15/10/23 at 6pm. Notification must reach our inbox before 6pm on 1/10/23. 6:01pm is too late). Please note that future courses may rise in price

Please note, we give no guarantees of future courses at your level, time, price and location being available in the future (except those on public sale).

Intensive Course

For our intensive classes, we ask for a 50% deposit from all students to cover the prebooking requirements of your intensive course (e.g. securing the venue, sourcing appropriate staff). This is non-refundable.

However we offer a couple of options if you cannot make it:-

Transfer your place: - If you contact us 6 hours before the start of your class (office@buddiesalsa.co.uk) with details of the new participant, we will happily pass your place onto them.

Defer your place: - If you contact us 2 weeks before the start of the course (office@buddiesalsa.co.uk), we will defer your place to another start date within one calendar year of the cancellation. (Definition of 2 weeks is the email date and time EXACTLY being 2 weeks before the start of the course. For example, your course starts 15/10/23 at 6pm. Notification must reach our inbox before 6pm on 1/10/23. 6:01pm is too late). Please note that future courses may rise in price

Please note, we give no guarantees of future courses at your level, time, price and location being available in the future (except those on public sale).

Gift Vouchers

Statutory 14-day cooling off period applies for these (does not apply to event/course booking as they fall under the leisure exemption as they are for a specific event and location)

Please email office@buddiesalsa.co.uk and we will happily arrange this for you. Your statuatory rights are not affected

If WE cancel

Weekly/Intensive Classes

Full refund if a block is cancelled. Refund of 50% of your total course fee per missed class.

Please note, we may arrange an alternative venue to cover the course. If we find a venue within 1/4 mile of the venue (the average definition of a 5 minute walk) and we notify you within 24 hours notice, we reserve the right to refuse any refund.

Any changes outwith this timeframe, you are entitled to claim 50% of your total course fee back.

If we have to change your scheduled teacher, this is not grounds for a refund.

No-show Policy

Failure to show for a block of classes by week 2/the end of the second hour of an intensive.

We reserve the right to contact you to pay the full balance for future courses. Failure to complete this payment in 7 days/24 hours before the start of the course will result in the cancellation of your booking and deposit withheld.

If you turn up for week 3/3rd hour of an intensive, we reserve the right to refuse teaching without refund. This is due to the fact it may slow the class down for everyone else to accomodate you.